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Hypertension Online Subscriber Help & Services:

Frequently Asked Questions about Institutional Subscriptions

1. My institution has an online subscription to Hypertension but I'm not able to see the full text of articles. I'm prompted for a username and password. Why is this happening?

   When this happens, the IP address for your machine is not being recognized by our computer. This failure is caused by one of three things:

   Your institutional online subscription has not yet been activated, or was activated for one workstation only.

   The person who "activated" the online subscription did not enter in all needed IP addresses for your institution.

   The person who "activated" the online subscription does not realize that some subnets of your institution are routed through a proxy server.

   What should I do?

   1. Send us Feedback so we can begin to diagnose the problem.
   2. Talk to your librarian, and let them know you are having trouble.

2. My library subscribes to the print Hypertension, and I can't get access to it online. Why?

   Your institution has not purchased an online subscription to Hypertension. Contact your librarian to order an online subscription. Or, your institution has not yet activated its institutional online subscription to Hypertension. Notify your library that you would like access to Hypertension Online, and encourage your librarian to activate the online subscription.

3. Who from my institution can access Hypertension Online?

   A site license subscription allows any user connecting from an authorized computer on your institutional network access to Hypertension Online.

4. What is an Institution?

   For the most part, an Institutional Subscription with a site license agreement authorizes use at a localized site. A "site" is an organizational unit, and may be academic or nonacademic. For organizations located in more than one city, each city office is considered a different site. For organizations within the same city that are administered independently, each office is considered a different site.

   For example, each campus in the State University of New York system is considered a different site, and each branch or office of UpJohn Laboratories is considered a different site.

5. How will this work?

   When someone attempts to use Hypertension Online, our server checks to see if the requesting computer is within the list of internet IP address provided by a subscribing institution. If it is, the reader will be able to use all those services enabled for institutional readers. For institutional subscribers, there are no usernames or passwords to remember, and there is currently no limit on the number of readers from your institution who may access Hypertension Online simultaneously.

   If readers want to access Hypertension Online from computers that are not part of your institutional network (e.g., through dial-in or telnet through a commercial Internet service provider) they can do so only through a member subscription or a non-member individual subscription.

6. What subscription packages are available?

   Member Subscribers:

   Print subscriptions include online access to tables of contents, abstracts, full-text searching, full-text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to Hypertension Online from any computer connected to the Internet. For information on becoming a member, contact the American Heart Association.
   
   [Ordering Procedure] [AHA Membership]

   Individual (Non-Member) Subscribers:

   Print subscriptions include online access to tables of contents, abstracts, full-text searching, full-text display, document delivery, PDFs, links to Medline and GenBank, future tables of contents, and the advantage of having password access to Hypertension Online from any computer connected to the Internet. For more information or to order, contact our Customer Service Department at:
   
   Lippincott Williams & Wilkins
   P.O. Box 1590
   Hagerstown, MD 21741
   Phone: 301-223-2307, outside the U.S. 800-787-8984
   Fax: 301-223-2327, outside the U.S. 800-787-8985
   Email: ahaonline{at}lww.com
   
   [Ordering Procedure] [Order Print Subscription] [Order Online-Only Subscription] [Renew Subscription]

   Institutions:

   Print subscriptions include only the print journal and are available via:
   
   Lippincott Williams & Wilkins
   P.O. Box 1590
   Hagerstown, MD 21741
   Phone: 301-223-2307, outside the U.S. 800-787-8984
   Fax: 301-223-2327, outside the U.S. 800-787-8985
   Email: ahaonline{at}lww.com
   
   Online subscriptions are available via Ovid Technologies and include access to tables of contents, abstracts, full-text searching, full-text display, document delivery, PDFs, links to Medline and GenBank, and future tables of contents. Access is limited to computers within a particular set of internet IP addresses. You may select access to the online journal through HighWire Press, Ovid, or both. For more information and to request pricing information, please contact the Regional Ovid Sales office closest to you.
   
   [Ordering Procedure] [Order Print Subscription] [Renew Print Subscription] [Order Online Subscription]

7. How can I tell if my institution has subscribed to Hypertension Online?

   If your institution has a subscription, you'll automatically have access to the tables of contents, abstracts, full-text searching, full-text display, PDFs, Medline and GenBank links, and future tables of contents. You'll also see a button at the top of the page confirming you're signed in as part of an institution.

   If your institution has not subscribed, you can obtain access through a member subscription or a non-member individual subscription.

8. Can my institution subscribe only to the online version?

   Yes. Your institution may select access to the online journal through HighWire Press, Ovid, or both. For more information and to request pricing information, please contact Ovid Technologies.

9. Will we still be able to get the paper version?

   Yes, if your institution is a print subscriber it will continue to receive the paper version along with the online access. Institutions that sign up for online-only access will not receive a paper version.

10. If our Hypertension Online subscription expires and at some later date we reinstate our subscription, will we have access to all years of the electronic version?

    Yes, when you buy a subscription to Hypertension Online, you have access to all years of the database.

11. How can I access Hypertension Online if I do not have access through an institutional subscription?

    You may purchase Hypertension through a member subscription or a non-member individual subscription.

Still have questions?

For further information, please contact:

Lippincott Williams & Wilkins
American Heart Association Customer Service
P.O. Box 1590
Hagerstown, MD 21741
Phone: 301-223-2307, outside the U.S. 800-787-8984
Fax: 301-223-2327, outside the U.S. 800-787-8985
Email: ahaonline{at}lww.com